Conflict… How to overcome your attribution errors and use your EQ
Almost all of us tend to attribute failings on our part to external events. Yet we attribute the behavior of others to their personalities, motives, or beliefs.
Social psychologist Fritz Heider identified this trend in the early 20th century, and it still applies today.
To reduce conflict...
Reach win-win resolutions. Now that you have overcome your attribution error by seeing things from another’s perspective, treat conflicts as a challenges that you can work on together to achieve a solution for both.
We’re really emotional beings who have evolved an ability to reason that helps us deal with our emotions. So be sure to speak to your colleagues’ emotions as well as their intellect.
Remember that emotion is an internal fact; it’s a response to perceptions you are having. Being angry is not the same as acting on your anger…and try to keep it that way. Run your responses through your reasoning before acting.
Nadine Greiner, Ph.D. provides Executive Coaching and Human Resources solutions. Her mission is to make the executive experience exceptionally enjoyable and effective. She believes that the world needs great leaders, and has dedicated her career to helping them.
As an organization psychologist and former corporate CEO, Dr. Nadine understands the pressures and demands executives face. She offers her clients the high expertise that only comes with three decades of consulting success, and a dual Ph.D. in Organization Development and Clinical Psychology. Dr. Nadine is an in-demand speaker, teaches in doctoral programs, and coaches other consultants. She is the author of two books: ‘The Art of Executive Coaching: Secrets to Unlock Leadership Performance’, and of ‘Stress-less Leadership: How to Lead in Business and in Life’. amazon.com/author/nadinegreiner